Learn more about Jane Walkley, FAADOM, AADOM's August 2017 Spotlighted Member!

AADOM Member Since 2011 Koppit Dental Care Frederick, MD Q:  What type of practice do you work in? A:  General Dentistry Q: What is your title? A:  Office Manager Q:  How long have you been with this practice? A:  3.5 years Q:  What are some of the duties you are responsible for within your practice? A:  All things front desk!! I have direct contact with most of our patients,from greeting them when they walk through the door to wishing them a good day at the end of their time at our office. I strive to assure each patient has a positive experience with our practice. I handle telephone calls, insurance verification, treatment planning and presentation, accounts receivable, patient communication, HIPAA and OSHA training. Q:  What is the most rewarding aspect of your career? A:  I am a people person. I love our patients and our team! The most rewarding part of my career has always been patient interaction;getting to know our patients and helping them achieve their dental treatment needs. I'm also a "number" person so I enjoy tracking reports and stats. I love learning-it keeps me motivated. Right now I am starting to learn medical billing! I am a proud dental nerd! Q:  What do you see as some of the benefits of membership to AADOM? A:  In my opinion, the absolute best benefit of AADOM membership is the wonderful and amazing people I have met at the annual conference. The connections that are made and the friendships that are formed cannot be beat! I know that I always have a sister (or brother) that I can call on at anytime. I like that the forum is active and relevant to issues that most of us deal with on a daily basis. The Observer is a great publication! The chapters keep us active locally. The conference is AWESOME! Q:  What other services would you like to see AADOM provide for dental office managers? A:  In the past I would have requested a closer local study club , however, since the inception of local chapters that is no longer necessary. I find the amount of education opportunities, the forum, publications, conference, website, and chapters fills my personal needs at this time. Perhaps a mid-year regional conference would be nice! Q:  Have you ever attended an AADOM conference? A:   Yes Q:  Can you tell us about your experience? A:  My first conference was Nashville 2011. I was clueless, to say the least. Then, I met Lynn, Ann, and Julia and never looked back!!! I learned on my first day that there was no possibility of being a wallflower. I haven't missed a conference since! I was so inspired by the FAADOM ceremony that I set a goal to be a FAADOM in Scottsdale 2012, and I did! Q:  Are you planning to attend AADOM17? A:  YES! Q:  Are you a Fellow or are you pursuing Fellowship? A:  I became a Fellow in 2012. Q:  What practice management software do you use? A:   Eaglesoft  Q:  What company do you order the majority of your dental supplies from? A:   Patterson Q:  Do you or your practice support any charitable organizations? A:  My practice supports individual patient goals, ie:Eagle Scout projects, hygiene kits for local projects. I am personally involved with a local homeless shelter, serving on their Board of Directors, Leadership Team, Mentor Team, Coordinator Team. The shelter is open October-April. I commit to weekly meetings during the shelter season and my employer is very supportive. My husband and I coordinate all volunteers and meals for the last week of the year that includes the Christmas holiday. We are there every evening, most of Christmas Day and most mornings---and then go to our full time jobs! We've been spending our holidays at the shelter for 9 years! Q:  What are some of your hobbies/interests outside of work? A:  I enjoy my flower gardens, walking, volunteering at the shelter, home decorating, my grandchildren, the beach and spending time with my husband and family.