Learn more about Ashley Coad, AADOM's November 2017 Spotlighted Member

AADOM Member Since 2017 Simply Smile Dentistry Fishers, IN Q:  What type of practice do you work in? A:  General Dentistry Q: What is your title? A:  Office Manager Q:  How long have you been with this practice? A:  3.5 years Q:  What are some of the duties you are responsible for within your practice? A:   I'm responsible for many aspects of the day-to-day activities in the practice including managing all claims and collections. I also oversee the hiring of new team members, making sure they are appropriately trained and ready for all day-to-day operations. We opened a new location this year, so much of my time and responsibilities have shifted to all opening a new business. Q:  What is the most rewarding aspect of your career? A:   I love accomplishing tasks. Really, any task that challenges me and comes together correctly is exciting. I love seeing a new doctor active on an insurance website after credentialing. I love having patients call to schedule a new patient appointment at a new location after putting a lot of effort into advertising. And, still to this day, nothing makes me happier than having a claim paid after months of appeals! It's the BEST FEELING! Q:  What do you see as some of the benefits of membership to AADOM? A:   Being new to AADOM within the past year, I find everything a benefit! I love checking the forum daily to see what others are struggling with or inquiring about. So often, I am having the same issues as those members so I can benefit from the advice given or can definitely add some input. It's a great tool! Q:  What other services would you like to see AADOM provide for dental office managers? A:   I am not sure there is anything not being offered. After the exciting addition of the specialty network, (announced at the conference), I think most of my needs are being fulfilled. Q:  Have you ever attended an AADOM conference? A:  Yes Q:  Can you tell us about your experience? A:   I loved it! This year in Phoenix was my first time attending. As an AADOM scholarship recipient, I was so honored and excited to learn as much as I could. The schedule was well prepared, the classes were great, and all the in between with exhibitors and speakers was awesome. Anyone who is questioning whether or not they should go-GO! Q:  Are you planning to attend AADOM18? A:  YES! Q:  Are you a Fellow or are you pursuing Fellowship? A:  I'm not at this time but would really like to pursue Fellowship. Q:  What practice management software do you use? A:   Denticon by PlanetDDS  Q:  What company do you order the majority of your dental supplies from? A:   Patterson Dental Q:  Do you or your practice support any charitable organizations? A:  Yes, we donate samples throughout the year and our doctor/owner has taken mission trips to provide dental care to people in Haiti. Q:  What are some of your hobbies/interests outside of work? A:   I am in school, finishing my Bachelors Degree, and have a fifteen month old so there is not much time to do anything else! My husband coaches football, which makes weekends in the fall exciting and busy.